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Order Policies

Terminator® Diamond Products Inc. UPS Ground Transit Times & Distribution Locations Map

Shipping Policy:

  • We pride ourselves on processing most orders the same day they are received.
  • Orders are shipped via UPS Ground from our headquarters in San Carlos, California. A valid street address is required (no P.O. Boxes).
  • Orders over $250.00 qualify for FREE ground shipping throughout the continental United States (exclusing Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico).
  • On all shipping methods (UPS Next-Day, 2nd Day Air or 3-Day Select and UPS Global/International delivery), the customer pays costs according to package weight and destination. with any special delivery method, customers give Terminator® Diamond Products Inc. authorization to charge for this service.
  • UPS does NOT deliver on weekends or holidays.
  • To be processed the same day, Next Day orders must be placed no later than 1:00pm PST

Return Policy:

  • Return Material Authorization No. (RMA#) is required for all returns. An RMA# can be obtained by contacing Terminator® Diamond Products Inc. directly or your local Terminator® sales representative.
  • Once an item is received and inspected, a 15% restock fee will be applied to all returned goods (non-defective products).
  • All returns must be in original condition and shipped back in original, unopened packaging for credit.
  • No returns authorized after 30 days from date of purchase.
  • All claims of shortages (missing items) must be reported within 48 hours of receipt.
  • In regards to special order items, no returns will be authorized.
  • Customers must pay shipping charges on all returns. Upon receipt and inspection, Terminator® Diamond Products Inc. will issue a refund on shipping charges if a shipping error occurred, or the product was proven defective.

Back Order Policy:

Although every attempt is made to maintain inventory of each product, if an item is not in-stock, we will ship out the in-stock item(s) and hold the back-ordered item(s) until it is available.